The following terms and conditions apply to all website
development / design services provided by Stacystephens to the Client.


1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply.


If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.


Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.



2. Charges

Charges for services to be provided by Stacystephens are defined in the project quotation that the Client receives via e-mail.

Quotations are valid for a period of 30 days.


Stacystephens reserves the right to alter or decline to provide a quotation after expiry of the 30 days. Unless agreed otherwise with

the Client, all website design services require an advance payment of a minimum of thirty three (33) percent of the project quotation

total before the work is supplied to the Client for review.


A second charge of thirty three (33) percent is required after the development stage, with the remaining thirty three (33) percent

of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.


Payment for services is due by bank transfer.


Bank details will be made available on invoices.




3. Client Review

Stacystephens will provide the Client with an opportunity to review the appearance and content of the website during the design

phase and once the overall website development is completed.


At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies

Stacystephens otherwise within ten (10) days of the date the materials are made available to the Client.



4. Turnaround Time and Content Control

Stacystephens will install and publicly post or supply the Client's website by the date specified in the project proposal,

or at date agreed with Client upon Stacystephens receiving initial payment, unless a delay is specifically requested

by the Client and agreed by Stacystephens.


In return, the Client agrees to delegate a single individual as a primary contact to aid Stacystephens with progressing the

commission in a satisfactory and expedient manner.


During the project, Stacystephens will require the Client to provide website content; text, images, movies and sound files



5. Failure to provide required website content:

Stacystephens is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time.


On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.


This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your

website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve

the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site

in advance so that the SEO can be planned and completedefficiently.


If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve

the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not

give us the go ahead to start until you are ready to do so.


NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document

representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. 

Contact us if you need clarification on this.


Using our content management system you are able to keep your content up to date your self.





6. Payment

Invoices will be provided by Stacystephens upon completion but before publishing the live website.


Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt.


Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher

of one and one-half percent (1.5%) or £30 per month of the total amount due.





7. Additional Expenses

Client agrees to reimburse Stacystephens for any additional expenses necessary for the completion of the work.

Examples would be purchase of special fonts, stock photography etc.






8. Web Browsers

Stacystephens makes every effort to ensure websites are designed to be viewed by the majority of visitors.


Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.).


Client agrees that Stacystephens cannot guarantee correct functionality with all browser software across different operating systems.


Stacystephens cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after

the website have been designed and handed over to the Client.


As such, Stacystephens reserves the right to quote for any work involved in changing the website design or website code for it to

work with updated browser software.





9. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or

files on Stacystephens's Web space, Stacystephens will, at its discretion, remove all such material from its web space.


Stacystephens is not responsible for any loss of data incurred due to the removal of the service.


Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account.


Cheques returned for insufficient funds will be assessed a return charge of £25 and the Client's account will immediately be considered to

be in default until full payment is received.


Clients with accounts in default agree to pay Stacystephens reasonable expenses, including legal fees and costs for collection by third-party

agencies, incurred by Stacystephens in enforcing these Terms and Conditions.





10. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice.

E-mail or telephone requests for termination of services will not be honored until and unless confirmed in writing.


The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.






11. Indemnity

All Stacystephens services may be used for lawful purposes only. You agree to indemnify and hold Stacystephens harmless from

any claims resulting from your use of our service that damages you or any other party.






12. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Stacystephens the rights to publish

and use such material.


The Client must obtain permission and rights to use any information or files that are copyrighted by a third party.


The Client is further responsible for granting Stacystephens permission and rights for use of the same and agrees to indemnify and hold

harmless Stacystephens from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions.


A contract for website design and/or placement shall be regarded as a guarantee by the Client to Stacystephens that all such permissions

and authorities have been obtained. Evidence of permissions and authorities may be requested.





13. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format

(ASCII text files delivered on floppy disk or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high

quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format.


Although every reasonable attempt shall be made by Stacystephens to return to the Client any images or printed material provided for use

in creation of the Client's website, such return cannot be guaranteed.





14. Design Credit

A link to Stacystephens will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used,

it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of

the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied.


The Client also agrees that the website developed for the Client may be presented in Stacystephens's portfolio.






15. Access Requirements

If the Client's website is to be installed on a third-party server, Stacystephens must be granted temporary read/write access to the

Client's storage directories which must be accessible via FTP.


Depending on the specific nature of the project, other resources might also need to be configured on the server.





16. Post-Placement Alterations

Stacystephens cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed.
Such alterations include, but are not limited to additions, modifications or deletions.






17. Domain Names

Stacystephens may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client.


The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Stacystephens.


The Client should keep a record of the due dates for payment to ensure that payment is received in good time.





18. General

These Terms and Conditions supersede all previous representations, understandings or agreements.


The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions.


Payment online is an acceptance of our terms and conditions.





19. Governing Law

This Agreement shall be governed by English Law.






20. Liability

Stacystephens hereby excludes itself, its Employees and or Agents from all and any liability from:

  1. Loss or damage caused by any inaccuracy;
  2. Loss or damage caused by omission;
  3. Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  4. Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.


The entire liability of Stacystephens to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising

out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.





21. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining

provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or

unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to

the intention of the parties underlying the invalid,





22. Indemnification

The Client agrees to use all Developer services and facilities at their own risk and agrees to defend, indemnify,

save and hold the Developer harmless from any and all demands, liabilities, costs, losses and claims, including but not

limited to legal fees against the Developer or its associates that may arise directly or indirectly from any service provided or

agreed to be provided or any product or service sold by the Client or its third parties.


The Client agrees that this indemnification extends to all aspects of the project, including but not limited to website content and choice of domain name.


The Client also agrees to indemnify, hold harmless and defend, the Developer against any liabilities arising out of injury to property or

person caused by any any product or service sold by the Client or any service provided or agreed to be provided or by third parties,

including but not limited to infringement of proprietary rights, misinformation, infringement of copyright, delivery of defective services or

products that are harmful to any company, person, business, or organisation.





23. Nondisclosure

The Developer and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this

agreement disclose any confidential information.


The Client agrees that it will not convey any confidential information about the Developer to another party, unless directed by the Developer.





24. Privacy Policy

The Developer and any third party associates shall use information provided by the Client in relation to this agreement in accordance

with the Data Protection Act 1998. This infomation will also be used  to identify the Client in communications with them and to contact

the Client from time to time to offer them services or products that may be of interest to or benefit the Client.





25. Interpretation

The Developer reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these Terms and Conditions.

The Developer shall be the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.


Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.


Any and all matters pursuant to this agreement are governed by English Law and are under exclusive jurisdiction of the English Courts.

This agreement shall be governed by the laws of England and Wales which shall claim venue and jurisdiction for any legal motion or claim arising from this agreement.


This agreement is void where prohibited by law.


By accepting a quotation or making a payment of invoice to use the services supplied, the Client acknowledges to have read,

understand, and accept the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions.


The Developer reserves the right to alter these Terms and Conditions at any time without prior notice.





26. Statutory Rights

These Terms and Conditions do not affect your statutory rights as a consumer.